EMPATHY – AN IMPORTANT MANAGEMENT TOOL

EMPATHY – AN IMPORTANT MANAGEMENT TOOL

A formal definition of empathy is the ability to identify and understand another person’s situation, feelings, and motives. It’s the capacity to recognize the concerns other people have. In a world where we tend to think of business in terms of the bottom line and...
BUILDING CREDIBILITY WITH YOUR TEAM

BUILDING CREDIBILITY WITH YOUR TEAM

According to research conducted at top-tier business schools, credibility is the most important characteristic for a manager to have. Credibility as a manager allows your employees to look at you as a reliable resource for information and decision making. A manager...