EFFECTIVE COMMUNICATION SKILLS FOR MANAGERS

EFFECTIVE COMMUNICATION SKILLS FOR MANAGERS

Managers can spend up to 75 percent of their time communicating with their staff.  It is essential that the verbal, vocal, and visual components of their communication deliver a consistent message.  Positive relationships with clear communication are based on trust. ...
EMPATHY – AN IMPORTANT MANAGEMENT TOOL

EMPATHY – AN IMPORTANT MANAGEMENT TOOL

A formal definition of empathy is the ability to identify and understand another person’s situation, feelings, and motives. It’s the capacity to recognize the concerns other people have. In a world where we tend to think of business in terms of the bottom line and...
BUILDING CREDIBILITY WITH YOUR TEAM

BUILDING CREDIBILITY WITH YOUR TEAM

According to research conducted at top-tier business schools, credibility is the most important characteristic for a manager to have. Credibility as a manager allows your employees to look at you as a reliable resource for information and decision making. A manager...
HARASSMENT AND DISCRIMINATION LAWSUITS

HARASSMENT AND DISCRIMINATION LAWSUITS

Harassment and Discrimination lawsuits in California are rising at an alarming rate.   It’s important to understand that California expanded its Workplace Harassment Protection Law under Senate Bill 300 which established a series of prohibitions on employer conduct,...
CLASSIFYING EMPLOYEES – EXEMPT OR NON-EXEMPT

CLASSIFYING EMPLOYEES – EXEMPT OR NON-EXEMPT

Are your non-exempt and exempt employees properly classified? An exempt employee is someone who is paid on a salary basis and whose job description and actual job duties exempt them from the Fair Labor Standards Act requirement of receiving overtime. Be sure that you...